🚚 Shipping Information
At Hugs Across The Cosmos, we believe ordering your favourite spiritual treasures should be simple and affordable.
Only $10 Flat Rate Shipping Anywhere in Australia
Whether you purchase a single crystal, tarot deck, incense, jewellery or fill your cart with magical goodies, you'll pay just $10 shipping per order, no matter where you live in Australia.
Digital products, including ebooks and downloadable audio, are delivered instantly by email and incur no shipping charge.
📦 Dispatch & Delivery
Orders are carefully packed with love and dispatched Monday to Friday, excluding Australian National Public Holidays, Victorian Public Holidays and Bendigo public holidays.
Once payment has cleared, your order is normally posted on the next business day via Australia Post.
Most Australian customers receive their parcels within 2–10 business days, depending on Australia Post delivery times and your location.
If an item in your order is temporarily out of stock, we'll normally hold your order and send everything together as soon as all items are available. If we expect a longer delay, we'll contact you with an update.
💳 Secure Payment Options
We currently accept:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
All online payments are processed securely through trusted payment providers using industry-standard SSL encryption.
Your credit card details are never stored on our website.
💜 Returns & Refunds
Your happiness is important to us, and we want you to shop with complete confidence.
If you're not completely satisfied with your purchase, most products purchased from Hugs Across The Cosmos may be returned within 14 days of purchase.
Please contact us before returning any item so we can assist you with the quickest and easiest solution.
Unless an item is faulty, damaged in transit, or supplied incorrectly, return postage is the responsibility of the customer.
Depending on the circumstances, we may offer:
- A replacement product
- A full or partial refund
- Store credit
If your parcel arrives damaged, please contact us as soon as possible and include photographs where practical so we can resolve the issue promptly.
💌 Need Help?
If you have any questions about shipping, returns, or an existing order, we're always happy to help.
Thank you for supporting our Australian family business and allowing us to share a little magic with your world.
Hugs across the cosmos to thee! ✨
